Most products in our store are downloadable files. As such, these purchases are not refundable. There are no legal grounds for a refund due to the nature of the goods, as it is not possible for them to be returned. To avoid abuse we do not offer any refund for intangible goods.
If you had considered returning a product due to technical difficulties, first ask for help. A link for technical help, usually from the product publisher, is found within each product listing; look in the right column under the company’s logo.